Frequently Asked Questions

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About Threadsy

Hours of Operation
You can place an order on Threadsy.com 24 hours a day, 7 days a week. Our customer support team is available M-F from 8 AM to 8 PM EST and usually responds to messages within one business day. Need something quick? Give us a chat during business hours using the LiveChat button at the bottom right of this page.

Where are you located?
Threadsy is headquartered in Austin, TX. Orders are shipped from just outside Chicago, IL. Many folks on the team work remotely from other cities, too, to make this website and your order as perfect as possible.

Does Threadsy sell to individuals or businesses?
Anyone can shop with Threadsy, we do not require any business documentation or minimum purchase to order.

Is the inventory on the website up-to-date?
Yes, the quantities indicated on our website are update frequently and reflect inventory in the warehouse. Check back for availability as inventory is updated frequently.

Do you offer decoration, embroidery or screen-printing services?
No, Threadsy doesn’t offer decoration services. We’ll supply the blank canvas (or t-shirt or tote bag), the rest is up to you.

Do you carry irregulars or seconds?
Threadsy only carries first-quality products. We do not sell seconds or irregulars at this time.

Your Account

Do I need an account to shop Threadsy?
No, you do not need an account to shop with us. You can check out as a guest. We recommend creating an account before you order for the best customer experience.

How can I create an account?
Click here and follow the instructions to create an account.

How do I log into my account?
Click here and follow the instructions to login.

How do I log into my account?
Click here and follow the instructions to login.

Your Orders

How do I place an order?
Orders can be placed on our website. If you have a problem checking out, please contact us.

Do you have a minimum order size?
No. There is never a minimum order amount.

Can I make changes to my order after it has been placed?
No, orders cannot be modified after they are placed.

How can I cancel my order?
Customers with an account can cancel within 30 minutes of placing the order by visiting My Orders area of their account.

Where is my order?
Click here and follow the instructions to check the status of your order. For shipping details, your shipping notification email contains a tracking link with details about shipping status from the carrier.

Do you have a record of past orders?
Click here and follow the instructions to see past orders. If you were not logged into a Threadsy account when you placed your order, you will need the order number, email address used to place the order in order to look up past orders.

Shipping and Fulfillment

How much does shipping cost?
Threadsy offers standard shipping for a flat rate of $7.45 and expedited shipping at a flat rate of $12.95. Standard shipping is free for orders over $50. Enter your zip code on the shipping screen at check-out to see estimated delivery dates for your order.

Do you offer free shipping?
Yes, standard shipping is free for orders over $50. Select standard shipping at check-out and the discount will be applied on the final payment screen as you place your order.

How long will it take for my order to arrive?
Most orders with standard shipping will arrive in 3-5 business days. Most orders with expedited shipping will arrive within 3 business days. You can see delivery estimates specific to your order content, date and ZIP code on the shipping screen at checkout. Please note that we do not ship on weekends or major U.S. holidays including Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day.

What shipping carriers do you use?
We ship via UPS and USPS.

Can I track my order?
Once your order has shipped, you will receive an email with a tracking number and link for tracking the status of your order.

Where does Threadsy ship?
Threadsy ships within the USA, including Alaska and Hawaii. We are not able to ship to U.S. territories, internationally or via Military Mail (APO, FPO, DPO).

Returns & Cancellations

What is the return policy?
We want you to be thrilled with your purchase and if you're not-- we want to make it right. Threadsy offers free returns. To return an item click here and follow the instructions, or reach out to our customer care team. Click here to see our complete return policy.

How can I return an item I bought online?
Click here and follow the instructions to make a return. If you do not have a Threadsy account, you will need the order number provided in your confirmation email. Please note that returns must be made within 30 days of receiving your order. We cannot accept returns on decorated or washed garments under any circumstances.

How can I cancel my order?
Customers with an account can cancel within 30 minutes of placing the order by visiting My Orders area of their account.

My order is damaged or incomplete. How can I file a claim?
Oh no! We’re so sorry for the inconvenience. Please click here and follow the instructions to initiate a return.

Can I exchange for store credit or a replacement product?
Unfortunately, Threadsy does not offer exchanges or replacements. When you make a return, we will refund your original method of payment. You may place a separate order for replacement products. Please click here and follow the instructions to make a return.

Will I be reimbursed for shipping?
We are not able to reimburse the costs for shipping your order. However, we do cover shipping costs for returns.

Is there a restocking fee?
Threadsy does not charge restocking fees for valid returns. We reserve the right not to permit a return or to charge a restocking fee if we believe in our sole discretion you are abusing the return policy.

Sales Tax

Will I be charged sales tax?
Threadsy collects sales tax for all orders as required by state law. Sales tax is based on the 'ship-to' location for your order and whether or not the items purchased are taxable.

Payment

What credit cards are accepted?
Threadsy accepts the following payment methods: American Express, Diners Club, Discover, Mastercard, and Visa.

Do you ship COD?
No, we do not ship COD. Threadsy accepts credit card payments at time of purchase.

Do you accept school or government purchase orders?
Not at this time.

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